Community Trigger

The Community Trigger

Due to unforeseen circumstances, any community trigger cases sent via this form will not be responded to until week commencing 24 April 2017. If you require a quicker response, please leave a message on the community trigger helpline number  0121 464 8344.


The way we tackle ASB in Birmingham has changed. Anti-social behaviour powers were reformed in October 2014 meaning changes to the way we tackle ASB and the powers available.The new powers ensure that the victim is at the heart of the response to anti-social behaviour and that professionals have the flexibility needed to deal with the many different situations that ASB presents.

As well as new powers, the reform includes the introduction of a new measure called ‘The Community Trigger.’

What is the Community Trigger?

The Community Trigger gives victims the ability to hold statutory agencies to account for the way they have tackled ASB.

When can you use the Community Trigger?

The Community Trigger can only be used when the threshold has been met. The threshold is:

  1. If an individual has reported anti-social behaviour to the council, police and/or a registered social landlord three times about separate incidents in the last six months; or
  2. If five individuals in the local community have reported similar incidents of anti-social behaviour separately to the council, police/registered social landlord in the last six months, and they consider no action has been taken; or
  3. If an individual has reported one incident or a crime motivated by hate* in the last three months to the council/police or registered social landlord and no action has been taken.

*Hate crime is defined as any criminal offence committed against a person or property that is motivated by hostility towards someone based on their actual or perceived disability, race, religion, gender identity or sexual orientation, which is a factor in determining who is victimised. A victim does not have to be a member of a group and in fact, anyone could be a victim of hate crime.

Who can use the community trigger?

The Community Trigger can be used by any person on behalf of a victim, for example a family member, friend, carer, councillor, Member of Parliament or other professional person as well as the victim. This is intended to ensure that all victims are able to use the Community Trigger. However, the victim’s consent should be sought by the person using the Community Trigger on their behalf.

The Community Trigger can be used by a person of any age.

How will cases be reviewed?

When a request to use the Community Trigger is received, agencies will decide whether the threshold has been met and communicate this to the victim.

If the threshold is met, a case review will be undertaken by partner agencies who will share information related to the case, review what action has previously been taken and decide whether additional actions are possible.

The review process will take 15 working days. After this time, the individual(s) will be contacted with the outcome of the review. Where further actions are necessary an action plan will be discussed including timescales.

Can you appeal?

If an individual is not happy with the decision, they will have 28 days to make an appeal.

To use the community trigger, click this link. Alternatively you can call 0121 464 8344.

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